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Customer Feedback Center

Contact & Feedback

Ask a question, report a problem, or describe a workflow Dockzio could support better. Specific details help evaluate requests without implying that every suggestion will become a feature.

Get in touch

Contact Dockzio

Prepare an email with your question or describe the document, calculation, or production workflow you need help finding.

Prepare an email to support@dockzio.com. This form opens your email app; it does not send or save your message on Dockzio. Review the draft and send it from your email app. If no app opens, copy your message and email support@dockzio.com using your preferred email service.

Keep this page open until you have copied or sent your message. Do not include passwords or confidential files.

Product ideas

Feature Requests

Request new inspection engines, equipment or workflow support, report capabilities, or general ideas for Production Intelligence.

This opens an email draft to ideas@dockzio.com. Review and send the draft from your email app; Dockzio does not save this form.

Include plant context when helpful — presses, binders, and finishing equipment make requests easier to prioritize.

Quality

Report an Issue

Something broken or unexpected? Describe the tool and what happened so we can investigate.

This opens an email draft to support@dockzio.com. Review and send the draft from your email app; Dockzio does not save this form.

Screenshot (optional)

Screenshot upload coming soon

Describe the issue here, then attach a screenshot to the email draft before sending it.

Plant coverage

Equipment Requests

Dockzio continuously expands its equipment knowledge. Request support for presses, booklet makers, binders, finishing equipment, and workflows used in your plant.

This opens an email draft to ideas@dockzio.com. Review and send the draft from your email app; Dockzio does not save this form.

Dockzio continuously expands equipment knowledge so Production Assistant answers stay grounded in real plant profiles.

Priorities

Roadmap Voting

Express interest in planned features. Interest votes are local for now — they still help us understand what commercial printers care about most.

  • OCR

    Optical character recognition for scanned jobs and image-based PDFs in the Production Assistant.

  • Equipment Database Expansion

    Broader press, binder, and finishing profiles grounded in authored equipment knowledge.

  • Operator Dashboard

    A focused readiness view for floor operators — score, top findings, and next steps.

  • Cost Estimation

    Optional cost signals derived from inspected specs and plant profiles — never invented rates.

  • Imposition Validation

    Deterministic checks for imposition layouts against press and finishing constraints.

  • Production Analytics

    Privacy-preserving views of report patterns across jobs when plants opt in.

Select features you care about — interest is saved in this browser only for now.

Partnership

Help Shape Dockzio

Customer feedback directly influences future development. Commercial printers who share plant realities — equipment, workflows, and job constraints — help Dockzio stay practical, deterministic, and production-ready.

If you run a commercial print operation, your voice matters. Feature requests, equipment coverage, and issue reports turn into clearer roadmaps and better tools for the floor.

Prefer a quick note? Use Contact Dockzio above to prepare an email in your own email app.